Support>Game Issues>Lost Items

Lost Items

What happens if items go missing?


We ask players to check a few factors to verify the status of their items:


-Are the items in storage?

-Was the entire inventory searched for the missing items?

-Was there a recent item that rearranged or changed the location of items?

-Were the items in question used recently?


What if they are really gone?


If you have no ideas, please send a request for further investigation. We may need the following information for a further check:

-the revived time of the items

-the source of the items

-the lost time of the items


When will the items be returned?


For any lost items by mistake, we may have the right to deny the request. For any that are caused by game bugs, the items will be returned within 1-3 working days after the investigation.

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